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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bhanu Singh

November 15, 2024

5  out of  5
rating by Bhanu Singh
"Very Good customer service. Recommend it."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Pam Norris

November 4, 2024

5  out of  5
rating by Pam Norris
"Always great customer service! Jennifer is always very attentive and helpful. Highly recommend to use for your insurance needs"
We responded:
"Pam, thank you so much for your wonderful review! We're thrilled to hear that you consistently receive great customer service and that Jennifer has been attentive and helpful. Your recommendation means a lot to us, and we’re grateful for the trust you place in our team for your insurance needs. "
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Dana Garner

November 1, 2024

5  out of  5
rating by Dana Garner
"What a blessing!! Lori Hayes Shaw and her staff are amazing!!’ I called her office in a panic and they were able to calm me down and assure me that everything would be OK. I was in need of auto insurance on 3 vehicles and unfortunately had an extremely challenging experience with my former insurance agent, but Lori and Jennifer handled my situation with care and guided me through the process resulting in securing an awesome auto AND homeowners insurance policy. I’m eternally grateful to have found Lori Hayes Shaw State Farm Agency and I am confident that I made the absolute right choice. Dana G"
We responded:
"Dana, thank you so much for taking the time to leave such a heartfelt review! We are truly grateful for your kind words and are thrilled to hear about your positive experience. It’s our mission to provide exceptional service, especially in moments of stress, and we’re glad we could help you feel calm and assured during your insurance journey. We’re delighted that you were able to secure both auto and homeowners insurance that meet your needs. Your confidence in our agency means the world to us, and we’re honored to be your insurance partner. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your wonderful feedback, and we look forward to serving you for many years to come!"
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Sheila Richard

October 9, 2024

5  out of  5
rating by Sheila Richard
"I found a very friendly and efficient experience working with Jennifer. I would recommend State Farm and the Lori Shaw office to anyone needing or looking to purchase insurance."
We responded:
"Dear Sheila, Thank you so much for your kind words! We’re thrilled to hear that you had a friendly and efficient experience with Jennifer. Your recommendation means a lot to us! If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We’re here to help!"
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Jennifer Shaw

September 13, 2024

5  out of  5
rating by Jennifer Shaw
"I spoke with Jennifer at Lori's office today, who was very helpful. Thanks to the great quote received, I transferred my auto insurance very easily."
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Deborah SCHALLMOSER

September 4, 2024

5  out of  5
rating by Deborah SCHALLMOSER
"Great customer service,Its always a pleasure dealing with issues or questions I may have there always addressed asap. Their like a second family .they have your back."
We responded:
"Deborah, thank you for your wonderful review and positive feedback about our customer service. We are delighted to hear that we have been able to address your issues and questions promptly, providing you with a pleasant experience. Your satisfaction is our top priority, and we strive to make every interaction feel like you are part of our extended family. "
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Hamza Bukhari

August 27, 2024

5  out of  5
rating by Hamza Bukhari
"Best service out there! Specially Lori and Jennifer. Always polite, always cooperative."
We responded:
"Hamza thank you for your r updated review! We truly appreciate your kind words and support. We especially appreciate your mention of our exceptional customer service. We strive to provide the best experience possible, and it's fantastic to hear that we met your expectations. Please do not hesitate to reach out if you have any further questions or if there's anything else we can assist you with. Thank you once again for choosing our Agency! We look forward to serving you again soon."
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D'Shon

August 9, 2024

5  out of  5
rating by D'Shon
"I've honestly never had a bad experience with Lori and Jennifer. State Farm as a whole has been very helpful throughout the years I've been with them."
We responded:
"D'Shon thank you for taking the time to share your positive experience! We greatly appreciate your feedback. If you have any further comments or if there's anything else we can assist you with, please let us know. We're here to help!"
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sloane williams

August 6, 2024

5  out of  5
rating by sloane williams
"Fantastic agents, & overall great service! Very concise & easiest process to create a policy!"
We responded:
"Sloane, thank you for your kind words and 5Star Google Review! I'm glad to hear that you had a great experience and found the process of creating a policy to be easy and concise. If you have any more questions or need further assistance, feel free to ask!"
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Jason Lopez

July 29, 2024

5  out of  5
rating by Jason Lopez
"I've been with State Farm for over 12 years (this particular office), and I have had nothing but the utmost respect for Lori and her team throughout the years. They are great! 👍"
We responded:
"Thank you, Jason, for taking the time to leave a positive Google review. Thank you for your kind words and for being a loyal customer of State Farm for over 12 years. We appreciate your trust and support. Your feedback is greatly appreciated."
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TD Woods

July 23, 2024

5  out of  5
rating by TD Woods
"Lori and Jennifer are the epitome of customer service when things are going well they check in on me and when things are not going well, in the event I may have a claim or a question or a late payment or anything of that nature they are at the ready, always available and knowledgeable about the products and services that they provide. I would highly recommend Lori Hayes Shaw as your insurance agent for all your insurance needs for your personal and professional life five stars!"
We responded:
"Tanya thank you for taking the time to write a Google Review. Your kind words about the service you've received truly mean a lot to us. We greatly appreciate your five-star rating and the trust you have placed in us. Once again, thank you for taking the time to write the review. If you have any further questions or require any assistance, please feel free to reach out. We are always here to help."
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David Fabris

July 20, 2024

5  out of  5
rating by David Fabris
"Jennifer and Lori made transfering my car insurance from one car to the next a breeze!"
We responded:
"Dear David, Thank you so much for taking the time to write a wonderful Google Review about your experience with Jennifer and Lori. We greatly appreciate your kind words and are thrilled to hear that they made the process of transferring your car insurance a breeze for you. Your feedback means a lot to us, and it serves as a source of motivation for our team to continue providing excellent customer service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
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Alexandria Woodson

June 28, 2024

5  out of  5
rating by Alexandria Woodson
"Lori has been my State Farm agent for six years - I am leaving Illinois and so sad to be leaving her as well! She has been an excellent agent and has helped me with some major car issues over the years. She is always prompt and polite, offering solutions as quickly as possible, and always willing to listen and help make a tough situation that much more bearable. Lori is a wonderful agent and I would recommend her to anyone in Chicago who is looking for a reliable agent who is there when you need her!"
We responded:
"Allis, thank you for your kind words and for taking the time to leave a review! We truly appreciate your feedback, and I am so glad that you consider me to have been an excellent agent for you. If there's anything else I can assist you with, please don't hesitate to let me know. Best of luck with your future endeavors!"
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Karen Omachi

June 24, 2024

5  out of  5
rating by Karen Omachi
"This State Farm office is the BEST by a longshot!! I truly wish I could give more than 5 stars because Lori and Jennifer exude warmth along with sharp intellect. They know insurance!!! They respond to inquiries and assist with any and all needs regarding your policies and claims promptly. Their level of efficiency is outstanding- these ladies and office are just AMAZING to work with."
We responded:
"Karen, thank you so much for your amazing review! We truly appreciate your kind words and are thrilled to hear that our State Farm office has provided you with exceptional service. Your satisfaction is our top priority, and it's wonderful to know that we've been able to meet your needs promptly and efficiently. We're grateful for your support, and if there's anything else we can assist you with, please don't hesitate to reach out. We're here for you!"
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Kevin Pettersen

June 21, 2024

5  out of  5
rating by Kevin Pettersen
"I left a voicemail at 345pm on a Friday-thinking I would speak to my office on Monday morning. My agent Lori Shaw called me back in 15 minutes and took care of my problem quickly and efficiently. Thanks Lori!"
We responded:
" Kevin, Thank you so much for leaving a review on Google! We greatly appreciate your kind words and feedback. We are thrilled to hear that you found our response to be timely and that we were able to effectively solve your problem. Providing efficient and effective solutions is one of our top priorities, and it's great to know that we met your expectations. Thank you again for taking the time to leave a review. We value your support and look forward to assisting you further in the future."
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kenny samuels

June 13, 2024

5  out of  5
rating by kenny samuels
"Every time I've spoken with anyone from the office, they've been so kind! Been with this specific office for years and they always ask about family or ask how I'm doing! So kind and such excellent service! Lori's office really cares!"
We responded:
"Kenny thank you so much for your review and for your kindness towards us as well. It’s been a pleasure serving you and your family with their insurance needs. "
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Ann Hetzel Gunkel

June 11, 2024

5  out of  5
rating by Ann Hetzel Gunkel
"A helpful and efficient office that has been serving our family for decades."
We responded:
"Ann, Thank you so much for your wonderful Google review! We truly appreciate your continued support as a customer for all these years. It brings us great joy to know that we have been able to provide you with efficient service throughout our time together. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations. Thank you again for your kind words and for being such a loyal customer. We look forward to serving you for many more years to come."
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glenn kurfess

June 4, 2024

5  out of  5
rating by glenn kurfess
"Friendly, quick and efficient! Always a pleasure."
We responded:
"Thank you Glenn for your review! We aim to give quick and efficient service to our policyholders! "
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Chavdar Yankov

June 4, 2024

5  out of  5
rating by Chavdar Yankov
"The best agent ever!Highly recommend her.You won’t be disappointed working with her.Very nice and super cooperative!"
We responded:
"Chavdar, thank you so much for taking the time to leave a wonderful Google review! I greatly appreciate your kind words and recommendation. I am thrilled to hear that I provided excellent service and that you found me to be nice, cooperative, and the best in the field. I strive to consistently deliver top-notch service to our customers, and your feedback reinforces our commitment to this goal. If you have any further questions or require any assistance in the future, please don't hesitate to reach out. I am always here to help. Thank you once again for your support and for choosing our services. We look forward to serving you in the future."
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Nataki M.

May 29, 2024

5  out of  5
rating by Nataki M.
"Lori is super knowledgeable and helpful!"
We responded:
"Nataki, thank you for taking the time to write a Google Review about my service! Your feedback is greatly appreciated. I'm thrilled to hear that you found me to be super knowledgeable and helpful. I strive to provide accurate and comprehensive information to assist my customers in the best way possible. Your recognition of my expertise means a lot to me. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! Once again, thank you for your kind words and support. We truly value your feedback."
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Damaris Rivas

May 29, 2024

4  out of  5
rating by Damaris Rivas
"Lori is so nice and helpful every single time I need assistance!!!"
We responded:
"Damaris, thank you so much for taking the time to leave a Google Review! Your kind words mean the world to me. I'm thrilled to hear that my assistance has been helpful to you every single time you've needed it. Providing exceptional service and being there for my customers is always my top priority, so it's truly rewarding to know that I've been able to assist you effectively. If there's anything else you need help with in the future, please don't hesitate to reach out. We're always here to assist you! Thank you once again for your wonderful review. I truly appreciate your support."
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Karin Harris

May 29, 2024

5  out of  5
rating by Karin Harris
"Have been with this office since I started driving as a teenager. Terrific, responsive service from the entire office and never an issue with having claims taken care of. Highly recommend to everyone!!!"
We responded:
"Karin, thank you for being a long-time policyholder and for leaving such a wonderful review! I'm so glad to hear that you have had a terrific and responsive experience with the entire office, and that you have never had any issues with claims being taken care of. Your recommendation to everyone is truly valuable to us."
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George Lannert

May 29, 2024

5  out of  5
rating by George Lannert
"Lori and her team are always very responsive and professional. It's great to have a personal agent when you have insurance questions."
We responded:
"George, thank you for taking the time to leave a Google review for our services. We greatly appreciate your feedback and are thrilled to hear about your positive experience. We strive to provide a responsive, professional, and personal approach to assisting our customers, and we are delighted that you found our agency to embody these qualities. Your kind words are a testament to our team's dedication and commitment to serving our customers. Should you need any further assistance or have any questions, please do not hesitate to reach out. We are here to help."
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Abbey Schneid

May 29, 2024

5  out of  5
rating by Abbey Schneid
"Jennifer is AMAZING! Always so nice and quick to answer any questions for me. Very grateful for this office!"
We responded:
"Thank you for leaving a Google review for our office. We are incredibly grateful for your kind words and positive feedback. Abbey, I am thrilled to hear that Jennifer has been able to assist you in a friendly and efficient manner. I agree that she is amazing and I am lucky to have her on my team. Providing excellent customer service and being quick to address any questions or concerns is our top priority, so I am glad to know that Jennifer has been able to meet your expectations. We appreciate your support and are grateful for your trust in our office. If you have any further questions or need any assistance, please don't hesitate to reach out. We are always here to help."
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tiger meat (tigermeat)

May 20, 2024

5  out of  5
rating by tiger meat (tigermeat)
"Everyone I've worked with has been very nice :)"
We responded:
"You're welcome! On behalf of the team, I want to thank you for taking the time to leave a positive review of our services on Google. We're thrilled to hear that everyone you worked with has been nice and provided a pleasant experience. We greatly appreciate your feedback and look forward to assisting you in the future. If you have any more questions or need further assistance, feel free to reach out."