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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Arifa B

March 7, 2025

5  out of  5
rating by Arifa B
"Lori Hayes Shaw and her team at State Farm have been amazing to work with for my auto insurance! From the start, Lori made the process smooth and stress-free. She is always professional, friendly, and quick to respond whenever I have questions or need assistance. I truly appreciate her dedication to customer service and the peace of mind that comes with knowing I’m in good hands. If you're looking for reliable and trustworthy auto insurance, I highly recommend Lori Hayes Shaw at State Farm!"
We responded:
"Arifa, thank you so much for taking the time to share your positive experience with our office! We are thrilled to hear that you found the process smooth and stress-free, and that our professionalism and responsiveness made such a positive impact on your experience. Your kind words about our dedication to customer service truly mean a lot to us. We strive to provide peace of mind to all of our clients, and it’s wonderful to know that you feel you’re in good hands. Thank you for recommending us! If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!"
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Erica Dunn

February 22, 2025

5  out of  5
rating by Erica Dunn
"Mrs. Shaw is a very good insurance agent and her assistant Jennifer is very helpful too !! I really appreciate both of them for ALWAYS helping me and my family with our insurance needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Annamarie Stornello

February 14, 2025

5  out of  5
rating by Annamarie Stornello
"Lori Shaw and team are great to work with!"
We responded:
"Thank you Annamarie for your wonderful review! We strive to provide excellent service and your feedback motivates us to keep up the good work. If you need anything else just let us know. "
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The Stellar Awards

February 6, 2025

5  out of  5
rating by The Stellar Awards
"Lori has consistently provided exceptional support to me, whether it be assisting with the purchase of a new car or securing homeowners insurance. Her team is highly knowledgeable and ensures that the entire process is seamless and stress-free."
We responded:
"Thanks you so much for your kind words. Our goal is to make everything as seamless and stress free as possible for our clients, and it’s rewarding to know we’ve achieved that for you. If you ever need assistance in the future, don’t hesitate to reach out. We truly appreciate your feedback. "
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Robert Olsen

January 28, 2025

5  out of  5
rating by Robert Olsen
"I called & spoke to Jennifer. She really went out of her way to help me on my claim. Actually the first in 50 years with State Farm. Within 24 hours I had response from your team. Only negative was I was told within 58 hours I would be sent an initial check. It’s now 8 days & have not received it yet."
We responded:
"Thank you for taking the time to share your experience. I'm thrilled to hear that Jennifer was able to assist you effectively and that you received a prompt response from her. We strive to provide excellent service, and it's wonderful to know that we met your expectations in that regard. However, we sincerely apologize for the delay in receiving your initial check. We understand how important it is for you to have that resolved quickly. We're glad to know that the check was eventually mailed to you on 1/21/25. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Your satisfaction is very important to us, and we appreciate your patience throughout this claims process."
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Joel Harris

January 24, 2025

5  out of  5
rating by Joel Harris
"Always a pleasant, and prompt experience."
We responded:
"Joel, I wanted to express my sincere gratitude for taking the time to leave a positive review on Google. Your feedback means a lot to us and we truly appreciate your kind words about our service. It's customers like you that motivate us to continually strive for excellence. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to reach out. We're always here to assist you. "
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tawanna brown

January 13, 2025

5  out of  5
rating by tawanna brown
"Throughout the years I been with this office Lori and her team provide excellent service. Lori has took the time to breakdown and explain things I don’t understand. I also want to acknowledge Jennifer for her excellent communication and customer service"
We responded:
"Tawanna, thank you so much for your kind words! I’m thrilled to hear that you’ve had a positive experience with my team over the years. It’s always my goal to ensure that everything is clear and understandable, so I truly appreciate your recognition. I will also make sure to pass on your compliments to Jennifer—she works hard to provide excellent service, and I know she’ll be delighted to hear your feedback."
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DARRY SMITH

January 6, 2025

5  out of  5
rating by DARRY SMITH
"I was really pleased with the services provided by Lori Shaw & Jennifer. They exemplified all of the qualities of a professional. Thank you for all that you do."
We responded:
"Darry thank you so much for your wonderful review! I'm thrilled to hear that you were pleased with the services we provided. Jennifer and I strive to uphold the highest standards of professionalism, and your kind words truly mean a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to help! Thank you again for your support!"
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clive phinn

December 28, 2024

5  out of  5
rating by clive phinn
"Very Professional and personable. You will not be disappointed with the service provided."
We responded:
"Clive thank you so much for your review. It’s our goal to be professional and personable at our agency. Welcome to our family! "
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Rumki De

December 19, 2024

5  out of  5
rating by Rumki De
"Pleasure to work with. Jennifer who I normally talk to is very prompt, responsive & professional. Really refreshing to work with a professional team like this, highly recommend them to anyone looking for a change and better service."
We responded:
"Rumki, thank you so much for your kind words! We're thrilled to hear about your positive experience, and we truly appreciate your recommendation. Jennifer and the entire team strive to provide prompt and professional service, and it's wonderful to know that our efforts are making a difference. If you ever need anything else, don’t hesitate to reach out. We look forward to continuing to work with you!"
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Colleen Carro

December 17, 2024

5  out of  5
rating by Colleen Carro
"We recently had the pleasure of working with Lori Hayes Shaw and her assistant (Jennifer). I can't express how impressed I am with the level of service we received. From our first interaction, they were incredibly attentive, efficient, professional, knowledgeable, and genuinely interested in understanding our insurance needs. It’s clear Lori and Jennifer truly care about their clients, going above and beyond to provide excellent support. Thanks to both, we feel secure about our insurance choices. I highly recommend them to anyone looking for dedicated and skilled insurance agents."
We responded:
"Colleen we truly appreciate you taking the time to share your experience. We are indeed committed to providing exceptional service and your recommendations means the world to us. "
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Jan Lazar

November 22, 2024

5  out of  5
rating by Jan Lazar
"Lori and Jennifer are absolutely outstanding!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Bhanu Singh

November 15, 2024

5  out of  5
rating by Bhanu Singh
"Very Good customer service. Recommend it."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Pam Norris

November 4, 2024

5  out of  5
rating by Pam Norris
"Always great customer service! Jennifer is always very attentive and helpful. Highly recommend to use for your insurance needs"
We responded:
"Pam, thank you so much for your wonderful review! We're thrilled to hear that you consistently receive great customer service and that Jennifer has been attentive and helpful. Your recommendation means a lot to us, and we’re grateful for the trust you place in our team for your insurance needs. "
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Dana Garner

November 1, 2024

5  out of  5
rating by Dana Garner
"What a blessing!! Lori Hayes Shaw and her staff are amazing!!’ I called her office in a panic and they were able to calm me down and assure me that everything would be OK. I was in need of auto insurance on 3 vehicles and unfortunately had an extremely challenging experience with my former insurance agent, but Lori and Jennifer handled my situation with care and guided me through the process resulting in securing an awesome auto AND homeowners insurance policy. I’m eternally grateful to have found Lori Hayes Shaw State Farm Agency and I am confident that I made the absolute right choice. Dana G"
We responded:
"Dana, thank you so much for taking the time to leave such a heartfelt review! We are truly grateful for your kind words and are thrilled to hear about your positive experience. It’s our mission to provide exceptional service, especially in moments of stress, and we’re glad we could help you feel calm and assured during your insurance journey. We’re delighted that you were able to secure both auto and homeowners insurance that meet your needs. Your confidence in our agency means the world to us, and we’re honored to be your insurance partner. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your wonderful feedback, and we look forward to serving you for many years to come!"
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Sheila Richard

October 9, 2024

5  out of  5
rating by Sheila Richard
"I found a very friendly and efficient experience working with Jennifer. I would recommend State Farm and the Lori Shaw office to anyone needing or looking to purchase insurance."
We responded:
"Dear Sheila, Thank you so much for your kind words! We’re thrilled to hear that you had a friendly and efficient experience with Jennifer. Your recommendation means a lot to us! If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We’re here to help!"
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Jennifer Shaw

September 13, 2024

5  out of  5
rating by Jennifer Shaw
"I spoke with Jennifer at Lori's office today, who was very helpful. Thanks to the great quote received, I transferred my auto insurance very easily."
We responded:
"Jennifer, thank you so much for taking the time to share your positive experience! We're thrilled to hear that Jennifer was able to assist you and provide you with a great quote for your auto insurance. It's wonderful to know that the transfer process was easy for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us!"
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Deborah SCHALLMOSER

September 4, 2024

5  out of  5
rating by Deborah SCHALLMOSER
"Great customer service,Its always a pleasure dealing with issues or questions I may have there always addressed asap. Their like a second family .they have your back."
We responded:
"Deborah, thank you for your wonderful review and positive feedback about our customer service. We are delighted to hear that we have been able to address your issues and questions promptly, providing you with a pleasant experience. Your satisfaction is our top priority, and we strive to make every interaction feel like you are part of our extended family. "
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D'Shon

August 9, 2024

5  out of  5
rating by D'Shon
"I've honestly never had a bad experience with Lori and Jennifer. State Farm as a whole has been very helpful throughout the years I've been with them."
We responded:
"D'Shon thank you for taking the time to share your positive experience! We greatly appreciate your feedback. If you have any further comments or if there's anything else we can assist you with, please let us know. We're here to help!"
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sloane williams

August 6, 2024

5  out of  5
rating by sloane williams
"Fantastic agents, & overall great service! Very concise & easiest process to create a policy!"
We responded:
"Sloane, thank you for your kind words and 5Star Google Review! I'm glad to hear that you had a great experience and found the process of creating a policy to be easy and concise. If you have any more questions or need further assistance, feel free to ask!"
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Jason Lopez

July 29, 2024

5  out of  5
rating by Jason Lopez
"I've been with State Farm for over 12 years (this particular office), and I have had nothing but the utmost respect for Lori and her team throughout the years. They are great! 👍"
We responded:
"Thank you, Jason, for taking the time to leave a positive Google review. Thank you for your kind words and for being a loyal customer of State Farm for over 12 years. We appreciate your trust and support. Your feedback is greatly appreciated."
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TD Woods

July 23, 2024

5  out of  5
rating by TD Woods
"Lori and Jennifer are the epitome of customer service when things are going well they check in on me and when things are not going well, in the event I may have a claim or a question or a late payment or anything of that nature they are at the ready, always available and knowledgeable about the products and services that they provide. I would highly recommend Lori Hayes Shaw as your insurance agent for all your insurance needs for your personal and professional life five stars!"
We responded:
"Tanya thank you for taking the time to write a Google Review. Your kind words about the service you've received truly mean a lot to us. We greatly appreciate your five-star rating and the trust you have placed in us. Once again, thank you for taking the time to write the review. If you have any further questions or require any assistance, please feel free to reach out. We are always here to help."
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David Fabris

July 20, 2024

5  out of  5
rating by David Fabris
"Jennifer and Lori made transfering my car insurance from one car to the next a breeze!"
We responded:
"Dear David, Thank you so much for taking the time to write a wonderful Google Review about your experience with Jennifer and Lori. We greatly appreciate your kind words and are thrilled to hear that they made the process of transferring your car insurance a breeze for you. Your feedback means a lot to us, and it serves as a source of motivation for our team to continue providing excellent customer service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
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Alexandria Woodson

June 28, 2024

5  out of  5
rating by Alexandria Woodson
"Lori has been my State Farm agent for six years - I am leaving Illinois and so sad to be leaving her as well! She has been an excellent agent and has helped me with some major car issues over the years. She is always prompt and polite, offering solutions as quickly as possible, and always willing to listen and help make a tough situation that much more bearable. Lori is a wonderful agent and I would recommend her to anyone in Chicago who is looking for a reliable agent who is there when you need her!"
We responded:
"Allis, thank you for your kind words and for taking the time to leave a review! We truly appreciate your feedback, and I am so glad that you consider me to have been an excellent agent for you. If there's anything else I can assist you with, please don't hesitate to let me know. Best of luck with your future endeavors!"
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Karen Omachi

June 24, 2024

5  out of  5
rating by Karen Omachi
"This State Farm office is the BEST by a longshot!! I truly wish I could give more than 5 stars because Lori and Jennifer exude warmth along with sharp intellect. They know insurance!!! They respond to inquiries and assist with any and all needs regarding your policies and claims promptly. Their level of efficiency is outstanding- these ladies and office are just AMAZING to work with."
We responded:
"Karen, thank you so much for your amazing review! We truly appreciate your kind words and are thrilled to hear that our State Farm office has provided you with exceptional service. Your satisfaction is our top priority, and it's wonderful to know that we've been able to meet your needs promptly and efficiently. We're grateful for your support, and if there's anything else we can assist you with, please don't hesitate to reach out. We're here for you!"