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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Miguel

July 30, 2026

1  out of  5
rating by Miguel
"BEWARE STATE FARM DOESN'T WANT TO PAY CLAIMS!!!"
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Stephanie Brown

June 24, 2026

5  out of  5
rating by Stephanie Brown
"I've been a long time client for renters insurance and then homeowners insurance. The team is amazing! Recently, they helped me save money by bringing my car insurance over. Couldn't recommend them more!!!"
We responded:
"Stephanie, thank you so much for your kind review! We truly appreciate your long-time trust in our team for both your renters and homeowners insurance. We’re especially glad we were able to help you save money by bringing your car insurance over—our goal is always to make sure you’re getting great coverage at a great value. Thanks again for recommending us!"
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Nylah Madden

June 5, 2026

5  out of  5
rating by Nylah Madden
"Set up my own insurance policy with her and she made everything so easy, love it!"
We responded:
"Nylah, thank you so much for the wonderful review! We’re so glad you found the process easy, and we really appreciate your trust in us. If you ever need anything, we’re here to help. 😊.

Lori Hayes Shaw - State Farm Insurance Agent"
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Daryle Brown

May 8, 2026

5  out of  5
rating by Daryle Brown
"Lori has been a great partner as my wife and I manage our insurance needs. Very open and always providing the services we need at competitive prices! And her support staff is excellent, knowledgeable, and quick."
We responded:
"Daryle, thank you so much for your kind words! It’s been a pleasure working with you and your wife to manage your insurance needs. I’m glad to hear that my team has been able to provide you with the support you deserve. We truly appreciate your trust!"
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Brian O'Connor

March 24, 2026

5  out of  5
rating by Brian O'Connor
"I started working with Lori over 10 years across multiple moves and purchases. Any time I had a request or needed to adjust my policy, her and her team always responded quickly and got me exactly what I needed. I can't recommend her enough!"
We responded:
"Brian, thank you so much for your wonderful review and for trusting me over the past 10 years! It’s been a pleasure working with you through all your moves and purchases. I’m glad that my team and I have been able to respond quickly and meet your needs every time. Your recommendation means a lot to me, and I appreciate you and your business!"
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Jane Brownley

February 28, 2026

5  out of  5
rating by Jane Brownley
"Professional, responsive, knowledgeable"
We responded:
"Jane thank you for your review! It’s been a pleasure working
with you and I look forward to assisting you in the future. "
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Theodore Davis

February 18, 2026

5  out of  5
rating by Theodore Davis
"Our experience with Agent Shaw has been wonderful. The services are timely. Mrs. Shaw provides excellent guidance on our policies, particularly in those areas where we have specialized needs. I highly recommend this agency."
We responded:
"Thank you so much for your kind words and recommendation! Your satisfaction is our top priority, and we truly appreciate you choosing our agency. If you ever need assistance in the future, we're here to help!"
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Carolyn

January 8, 2026

5  out of  5
rating by Carolyn
"I highly recommend State Farm Agent, Lori Hayes-Shaw, for your insurance needs.
As my car insurance with another company had increased annually by at least $200, I decided to look at other companies for quotes. A friend recommended Lori to me. Referrals are always best. I met with Lori to discuss both car and condo insurance. Meeting with Lori was the best decision I made in 2026. Lori clearly explained my options and discussed coverage and gave a quote that I was pleased with.
As the saying goes, "Like a good neighbor, State Farm is there". I do recommend that you meet in person with Lori. In addition, the administrative assistant was pleasant on the phone as well as in person. I never met with an agent before and discovered that the in-person meeting was so very helpful and informative. I now have a very good car insurance policy as well as a Condo insurance policy."
We responded:
"Thank you so much, Carolyn, for your wonderful and detailed review! I’m so glad we were able to find car and condo insurance options that work well for you. It was a pleasure meeting with you in person and helping to make the process clear and easy to understand. I truly believe that a face-to-face meeting makes all the difference, and I’m happy to hear you felt the same. I also appreciate your kind words about Jennifer – we’re a team that cares about providing great service every step of the way. Thank you for your trust and recommendation. I look forward to continuing to assist you with your insurance needs!"
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Bryan Casey

January 5, 2026

5  out of  5
rating by Bryan Casey
"Lori and her team are always on top of it and always handle whatever questions or needs arise for me and my family. Couldn't ask for a better group to take care of us!"
We responded:
"Bryan thank you so much for your review! We’re always here to support you and appreciate your trust in us! "
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David Kasprak

October 16, 2025

5  out of  5
rating by David Kasprak
"Absolutely the best insurance agent I have ever had the pleasure to work work with. Lori took the time to investigate all the options available and saved me hundreds of dollars per month on my insurance. She absolutely went above and beyond and actually cared about me. There is no other insurance agent I would rather have."
We responded:
"David, thank you so much for your incredibly kind words! I’m so happy that through our conversation I was able to make some suggestions that could help save you money. I look forward to continuing to assist you whenever you need—thank you again for your trust!"
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Lana Toelke

October 15, 2025

5  out of  5
rating by Lana Toelke
"I’ve always had excellent service at this office"
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Charles Smoot

September 18, 2025

5  out of  5
rating by Charles Smoot
"I recently obtained auto insurance through Lori Hayes Shaw's State Farm Agency. I got a very good rate with great coverage. Everyone at the agency was prompt, professional and a pleasure to work with. I would highly recommend them."
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Genevieve Sullivan

September 15, 2025

5  out of  5
rating by Genevieve Sullivan
"Jennifer was so knowledgeable and helpful when I called for an auto insurance quote. She was extremely helpful and did not rush me along. She also helped me save a couple bucks along the way. Would recommend!!"
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Christian Pappas

September 3, 2025

5  out of  5
rating by Christian Pappas
"I've been a client of this State Farm Office for 40+ years. That alone is incredible. The service levels I have received over all these years has always been at the highest levels. They are always willing to help me look at ways to manage my insurance levels. I know and trust Lori and her entire team! A wonderful office!!!!"
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Jason E Guerra

September 3, 2025

2  out of  5
rating by Jason E Guerra
"I've edited this review from 5 to 2. After a new vehicle purchase, I was told that doubling the price was my fault for picking the type of car and there's nothing they can do to. Found coverage for half the price with a reputable company. This was after 20 plus years of loyalty."
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Maribel Morales

July 18, 2025

5  out of  5
rating by Maribel Morales
"Lori Shaw and staff are very professional and very reliable with any issues or concerns! I love how they know who they are speaking with over the phone and answers to any questions in an accurate matter!"
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Cindy Marsalli

June 27, 2025

5  out of  5
rating by Cindy Marsalli
"Lori Hayes Shaw and her staff have been our agents for 40 years. Always helpful, knows us by name when we call. We have our cars, motorhome, home and personal policies with her. I highly recommend her state farm office."
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Wendy Willis

June 14, 2025

5  out of  5
rating by Wendy Willis
"Lori has been my agent for almost 20 years and I have always been pleased with the service I have received. Her office is available to answer any questions I may have and to give guidance. If you’re looking for an insurance agent give her a call!"
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Sherrill petti

June 13, 2025

5  out of  5
rating by Sherrill petti
"I have been with Lori's office ever since she took over from Paul Micek who was my previous agent. So we’re talking back to the 1970s when I first joined the State Farm family. This review is mainly for Jennifer, who works in the office with Lori because she is very pleasant. every time I have ever talked to her and so efficient and knowledgeable. It’s a pleasure to do business with your office Lori."
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Tiffany Williams

June 5, 2025

5  out of  5
rating by Tiffany Williams
"The most seamless process ever. A telephone call to quote prices, a verbal and written estimate and finalized the same day. I also received follow-up calls to ensure I received everything and ensure I had no further questions. Further after a purchase that turned into a total loss a few weeks later, Mrs. Shaw 's office were on top of getting my replacement vehicle insured and get me back on road, eliminating an already stressful period."
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Arifa B

March 7, 2025

5  out of  5
rating by Arifa B
"Lori Hayes Shaw and her team at State Farm have been amazing to work with for my auto insurance! From the start, Lori made the process smooth and stress-free. She is always professional, friendly, and quick to respond whenever I have questions or need assistance.

I truly appreciate her dedication to customer service and the peace of mind that comes with knowing I’m in good hands. If you're looking for reliable and trustworthy auto insurance, I highly recommend Lori Hayes Shaw at State Farm!"
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Erica Dunn

February 22, 2025

5  out of  5
rating by Erica Dunn
"Mrs. Shaw is a very good insurance agent and her assistant Jennifer is very helpful too !! I really appreciate both of them for ALWAYS helping me and my family with our insurance needs."
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Annamarie Stornello

February 14, 2025

5  out of  5
rating by Annamarie Stornello
"Lori Shaw and team are great to work with!"
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The Stellar Awards

February 6, 2025

5  out of  5
rating by The Stellar Awards
"Lori has consistently provided exceptional support to me, whether it be assisting with the purchase of a new car or securing homeowners insurance. Her team is highly knowledgeable and ensures that the entire process is seamless and stress-free."
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Robert Olsen

January 28, 2025

5  out of  5
rating by Robert Olsen
"I called & spoke to Jennifer. She really went out of her way to help me on my claim. Actually the first in 50 years with State Farm. Within 24 hours I had response from your team. Only negative was I was told within 58 hours I would be sent an initial check. It’s now 8 days & have not received it yet."